Returns & Exchanges

Our products and our mission is to provide 100% satisfaction during a sensitive period and if your experience has not been seamless we are more than happy to provide a full refund, no questions asked.

In the unlikely event that you are not completely satisfied with our products, please send an email to and we will rectify the issue ASAP.

Returns FAQ

What do i need to do to start the refund process?

Please email us at with your order number, your name, address and the reason for the refund request.

How Long do i have to make a refund request? 

Please contact us on the above email within 30 days of receiving your order.

How long does the refund process take? 

Once we have received your information and confirmed your refund, you will receive your refund within 5-7 business working days.

Is there a restocking fee?

No, we do not change a restocking fee.

Do i have to pay for postage?
In the likely event there is an issue with the product, Keepsakes will reimburse you for any postage paid.